Terms of service

Terms of Service

Last updated: 02/12/25

Welcome to Bespoke Haven Co. By accessing or using our website www.bespokehavenco.co.uk and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our services.

1. Acceptance of Terms

By using this Site, you confirm that you are at least the age of majority in your jurisdiction and that you agree to comply with these Terms of Service. If you do not agree, you must stop using the Site immediately.

2. Personalised Products

We specialise in personalised and made-to-order products.
By placing an order, you confirm that all personalisation details you provide are accurate and final.

3. Ordering & Payment

  • All prices are listed in Great British Pounds and may be updated at any time.

  • You agree to provide accurate payment and billing information.

  • Orders are not confirmed until payment has been successfully processed.

4. Shipping & Delivery

  • Shipping times may vary based on location and order volume.

  • We are not responsible for delays caused by carriers, customs, or incorrect delivery information provided by the customer.

5. Returns, Exchanges & Replacements

Please see our Returns & Exchanges Policy

6. Prohibited Uses

You agree not to use the Site:

  • for unlawful purposes

  • to upload harmful or malicious code

  • to collect or track personal information of others

  • to interfere with security features of the Site

We reserve the right to terminate your access if you violate any prohibited use.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased.
Our liability is limited to the maximum extent permitted by law.

9. Accuracy of Information

We do our best to ensure all information on the Site is accurate, but occasional errors may occur.
We reserve the right to correct errors, update information, or modify content at any time without notice.

10. Third-Party Services

Our Site may include links to third-party websites or services.
We are not responsible for the content, privacy practices, or actions of these third parties.

11. Privacy

Your submission of personal information is governed by our Privacy Policy.
Please review it to understand how your data is collected and used.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

13. Contact Information

For questions about these Terms, please contact us at:

Bespokehavenco@outlook.com
Bespoke Haven Co